You can’t afford for your communications to go down when extreme weather strikes.

You need to proactively set customer expectations – or they will create their own, unrealistic, expectations. The result is a bad customer experience (CX), long inbound caller wait time, and overwhelmed staff.

Attend this roundtable webinar to learn how your organization can combine automation, generative AI, and communications best-practices to deliver great CX, even when a utility disruption occurs. Communications experts Nina Cummins, Michael Ciancio, and Stevie Mulia will discuss:

- The three A’s of proactive customer communication.
- How to leverage automation and AI in outbound communications.
- The critical role of cloud queuing in inbound communications.

Date: Friday, May 19, 2023 Time: 9:00 AM Pacific, 12:00 PM Eastern

We hope to see you on the webinar – but even if you’re unable to attend, register so you can benefit from concierge Q&A, the on-demand session, and the webinar deck.

Are you ready to leverage proactive communications to boost customer experience? IntelePeer can help. Contact us today.