How to Assess CPaaS Providers

According to Robin Gareiss, Metrigy CEO and principal analyst, who conducted the study: “IntelePeer performed exceptionally well in the eyes of its customers. No other CPaaS provider did as well as IntelePeer in driving business success. Simply put: When companies used IntelePeer, they saw significant improvement in their revenue, customer ratings, agent efficiency, and cost metrics.”

In this report, learn about IntelePeer’s key differentiators, such as:

  • Customer value
  • Easy to develop
  • Integration with existing platforms
  • Technical features
  • Speedy response time
IntelePeer ranked as the top performer by 1,846 CX leaders from organizations headquartered in 10 countries from three regions, including North America, Europe and Asia-Pacific. The MetriStar Award is highly valued due to the survey process of capturing customer input first, then comparing rankings from both customer satisfaction of providers and comparing quantitative metrics. IntelePeer was recognized as a Top Provider by Metrigy for the CPaaS platform and their ability to add customized communications capabilities into customer experience and business workflows.

Download the Metrigy report to learn more.