Generative AI + automation is changing the future of contact centers. But there are two more integral pieces to successfully implementing the technology: data and analytics.
Combining the intelligence of generative AI’s sentiment analysis with data and analytics crafts a deeper understanding of your business processes and customer interactions. The result is improved productivity and superior customer and agent experience.
Attend this webinar to learn how to combine generative AI, automation, data, and analytics, while simultaneously prioritizing security, privacy, and guardrails. You will learn how to:
- Use real-time data and analytics to tailor and improve the customer experience using generative AI.
- Automate 100% of call quality analysis and quality monitoring, while using the data to continuously train your generative AI model.
- Utilize data, analytics, and generative AI to create better communication workflow automations.
|Date: Thursday, August 24, 2023
Time: 9:00 AM Pacific, 12:00 PM Eastern
We hope to see you on the webinar – but even if you’re unable to attend, register so you can benefit from concierge Q&A, the on-demand session, and the webinar deck.
Are you ready to leverage generative + AI to streamline operations, achieve ROI, and improve customer experience? IntelePeer can help. Contact us today.